Delivery and Returns
We are able to deliver across the UK and offer a simple delivery service:
Standard Delivery £6.50
Standard Delivery will be take between 2-5 days.
SALE events: Items could take 7-10 days to post out according to volume of orders, I will try to send out within the usual 5 days, so please bear with me. No returns on discounted items as these are end of line items or seconds, hence the purpose of the sale.
Voucher codes: Please note that with Voucher and Discount codes, only one code can be used by the same customer at once.
We use Royal Mail for most of our deliveries, larger shipments will be sent by courier. The cost is £6.50 regardless of order value or weight.
Delivery & Availability
All goods on our website are made by hand and sometimes there may be a short wait until more products can be made.
Providing your items are in stock we will aim to dispatch your order to you within 5 working days,
If items are out of stock we will aim to ship them within 14 days.
If you are not happy with your purchase, please email us firstname.lastname@example.org and let us know that you would like a refund and we will help you with the return. Please let us know within 7 days that you would like a refund or if the goods are damaged or faulty.
Please note that Sale items and items from Seconds Sales cannot be refunded.
Unfortunately, we cannot cover the cost of returning unwanted products to us, nor refund the initial delivery cost. Please also ask for proof of posting when returning items to us for your records.
We will process any refund due to you within 30 days of the day we receive your cancellation. We will aim to make refunds using the same method used by you to pay for your purchase.